Frequently Asked Questions

Getting started

  • Will I get help to setup my Klowdfone system?

    Yes, we’ll help you set the system up and train you and your team how to use it.

  • Can I transfer my existing number(s)?

    Yes, you can transfer it over free of charge.

  • Is there a minimum term contract?

    Yes, all plans are on a 30-day rolling contract.

  • What does the Unlimited plan include?

    It includes your own UK landline number, unlimited calls to UK landline and mobile numbers* and all the standard Klowdfone features – see what you get. *Unlimited calls to the UKs 4 largest mobile networks (O2, EE, Vodafone and Three)

Hardware / Devices

  • Do you have handsets that connect directly to Wifi?

    Yes, the Yealink T53W, T54W and T57W all connect directly to Wifi.

  • What phones are supported on Klowdfone?

    We support Yealink, Cisco and Polycom phones. Get in touch for a list of compatible models.

  • Does your desktop app work on Windows and Mac?

    Yes, it works on both.

  • Does your mobile app work on android and iOS?

    Yes, it works on both.

Using Klowdfone

  • What CRM’s do you integrate with ‘out the box’?

    Standard integration lets you click-to-dial phone numbers on supported web browsers. It also brings click-to-dial and screen popping to Google and Outlook.

  • Can we add/remove licences as we need to?

    Sure. We can add a new licence for you at 4 hours’ notice, and we’ll need 30 days’ notice to remove one.

  • What is the call quality like on Klowdfone?

    It’s crystal clear, as long as you’ve got a good internet connection.

  • Can I work from anywhere?

    Yes, all you need is an internet connection.