Frequently Asked Questions
Getting started
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Will I get help to setup my Klowdfone system?
Yes, we’ll help you set the system up and train you and your team how to use it.
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Can I transfer my existing number(s)?
Yes, you can transfer it over free of charge.
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Is there a minimum term contract?
Yes, all plans are on a 30-day rolling contract.
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What does the Unlimited plan include?
It includes your own UK landline number, unlimited calls to UK landline and mobile numbers* and all the standard Klowdfone features – see what you get. *Unlimited calls to the UKs 4 largest mobile networks (O2, EE, Vodafone and Three)
Hardware / Devices
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Do you have handsets that connect directly to Wifi?
Yes, the Yealink T53W, T54W and T57W all connect directly to Wifi.
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What phones are supported on Klowdfone?
We support Yealink, Cisco and Polycom phones. Get in touch for a list of compatible models.
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Does your desktop app work on Windows and Mac?
Yes, it works on both.
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Does your mobile app work on android and iOS?
Yes, it works on both.
Using Klowdfone
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What CRM’s do you integrate with ‘out the box’?
Standard integration lets you click-to-dial phone numbers on supported web browsers. It also brings click-to-dial and screen popping to Google and Outlook.
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Can we add/remove licences as we need to?
Sure. We can add a new licence for you at 4 hours’ notice, and we’ll need 30 days’ notice to remove one.
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What is the call quality like on Klowdfone?
It’s crystal clear, as long as you’ve got a good internet connection.
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Can I work from anywhere?
Yes, all you need is an internet connection.